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Having examined a report of the Presidential Directorate for Communication and Public Feedback, Acting President Vladimir Putin issued instructions to the federal executive authorities and the governments of Russian regions

January 19, 2000

The instructions said, in part: ”Millions of Russians annually turn to the authorities for help in private matters and issues of public importance. This has always been seen as a sign of people's trust. The trust depends directly on how effectively and quickly both community and individual problems are resolved.“

Mr Putin asked heads of government bodies to closely monitor work involving citizens' petitions. The acting president emphasised that not a single instance of officials’ indifference, red tape or lack of discipline will go without consequences.

January 19, 2000