Official website of the President of Russia

News   /

The instructions said, in part: ”Millions of Russians annually turn to the authorities for help in private matters and issues of public importance. This has always been seen as a sign of people's trust. The trust depends directly on how effectively and quickly both community and individual problems are resolved.“

Mr Putin asked heads of government bodies to closely monitor work involving citizens' petitions. The acting president emphasised that not a single instance of officials’ indifference, red tape or lack of discipline will go without consequences.